Privacy Policy

Last Updated:

At Suresh General Store, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard any information you share with us during your visit or purchase at our store.

1. Information We Collect

Since we operate as an in-store retail business, we collect minimal customer data, only when necessary:

Basic Details: Name and phone number (for billing, warranty, or exchange verification)
Purchase Details: Products purchased and bill amount
Warranty Information: Applicable only for branded luggage or other warranted items

We do NOT collect:

Credit/debit card details
UPI PIN or passwords
Sensitive personal data
Online browsing or website tracking information (unless you contact us through the website)

2. How We Use Your Information

To assist you with product exchange or warranty claims
To provide customer support when needed
To verify past purchase records if a customer requests it
To send store updates or offers (only if YOU choose to receive them)

3. Sharing of Information

We value your privacy. Your information is never sold, rented, or shared with anyone except when required:

With manufacturers for warranty claims (only if you ask us to assist)
With local authorities if required by law

No external agencies, marketing companies, or third-party businesses receive your data.

4. Data Security

We take reasonable steps to ensure your information is kept safe and confidential. Customer details are stored securely and accessed only by authorized store personnel.

5. Customer Rights

You may request to see your stored purchase details
You may request correction of your name or phone number
You may request removal of your data from our records (unless required for warranty)

6. Children’s Privacy

We do not knowingly collect personal information from children. Kids visiting the store must be accompanied by an adult.

7. Policy Updates

We may update this Privacy Policy to reflect changes in store operations or legal requirements. The updated date will be shown at the top of the page.

8. Contact Us

For questions regarding this Privacy Policy, feel free to contact us:

Suresh General Store
Near Punjabi Market, Aliganj Road
Gola Gokarannath, Uttar Pradesh – 262802
📞 +91 9451261664
📧 sureshgeneralstore2025@gmail.com